Do they really think we are
idiots?
Charging for services they think
we will just pay for?
There are crooked people out there that think they can add a
charge and get money from you because you just write the check or swipe your
card. They think because they tell you something
HAS to be done – you will just PAY?
I have one service company for my car.
They do all the work on my vehicle…..vehicles.
ALL.
So when I am told
that I have added the wrong coolant to my car and now it MUST be flushed and
refilled ….. all for the bargain price of $180?
NO! Check your
records. You are the ONLY place my car
comes to…so who added the wrong coolant?
They continue to insist I will have to pay for this
service.
Frustration.
........call to Tall Man.
Fifteen minutes later – Tall Man calls me and says…..
They will be flushing the coolant and there will be no
charge.
UGH!
A special statement:
I do want to add that it is not always the fault of a service manager to try to force these add on sales. Many owners want a certain amount of money to come through their garages each month, so quotas are set for these managers to bring in X number of dollars. They don't like it either. I hold no grudge against the gentleman at the desk. He is just doing his job......at my expense.
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